Joint Commission Policy Statement
Our agency is committed to providing a higher standard of service and delivering safe, quality patient care. We comply with the Joint Commission’s Standards for Healthcare Staffing Services. As our customer, you can have confidence that the processes within our organization ensure that supplemental staff working in your organization meet the requirements established by the Joint Commission. To assure compliance with these standards, we provide our customers with a written description of the following service features.
1. Subcontractors
Arise CareStaff will not engage subcontractors to provide Assigned Providers unless agreed to in advance by the customer.
2. Floating
Assigned Providers may only be placed in assignments that match the job description for which Arise CareStaff assigns them. If an Assigned Provider is asked to float to another department within the customer’s organization, the department must be a like department or unit. The floating provider must have demonstrated previous competency and possess the appropriate certifications and credentials for that department/unit. Assigned Providers should only be floated to areas with comparable clinical diagnoses and acuities.
3. Competency Review
It is the responsibility of Arise CareStaff to conduct and finalize the pre-employment assessment of the Assigned Provider’s competence based on the techniques, procedures, technology, and skills needed to provide care, treatment, and services to the populations served by the customer upon completion of Arise CareStaff’s orientation.
It is the customer’s responsibility to cooperate in a review or evaluation of each Assigned Provider’s ability to perform specific job functions upon completion of the provider’s assignment or shift. Arise CareStaff relies on the customer’s feedback to accurately assess and re-assess the competence of the Assigned Provider on an ongoing basis based on clinical performance reports.
4. Orientation of Providers
Arise CareStaff will provide all new providers with an orientation to the company’s policies and procedures. It is the customer’s responsibility to orient assigned providers to the facility, its rules and regulations, and to acquaint them with facility policies and procedures, including dress code, physical layout, and equipment. The customer is also responsible for validating the competency and ability of the Assigned Provider to properly use equipment.
5. Providers and Independent Contractors
As the provider of staffing services, Arise CareStaff will be the employer of Assigned Providers and shall not, by reason of their temporary assignment with the customer through Arise CareStaff, become providers of the customer. At its sole discretion, Arise CareStaff reserves the right to utilize Independent Contractors in addition to its providers to assist in the provision of all agreed-upon Healthcare Supplemental Staffing services.
6. Incident, Error, Tracking System
Upon notification of incidents and/or errors, Arise CareStaff shall document and track all unexpected incidents, including errors, sentinel events, and other events such as injuries and safety hazards related to the care and services provided, utilizing its data-gathering tools. Information gathered, tracked, and analyzed will be shared and reported appropriately to customers, regulatory bodies, and the Joint Commission as required.
7. Communicating Occupational Safety Hazards/Events
It is the customer’s responsibility to notify Arise CareStaff within 24 hours of any event involving competency issues, incidents, and/or complaints related to the Assigned Provider and/or Arise CareStaff. The customer agrees to initiate communication with Arise CareStaff whenever an incident/injury report related to the Assigned Provider is completed.
8. Requirements for Staff Specified
The requirements of staff sent to the customer by Arise CareStaff are to be determined by the customer as part of the written agreement between the two parties. It is Arise CareStaff’s obligation to comply with the customer’s requirements by supplying staff who have the documented competencies, credentials, health screenings, and experience necessary to satisfy the requirements specified by the customer in order to deliver safe care to the population served.
9. Conflicts of Interest
Arise CareStaff, to the best of its ability, identifies conflicts of interest and discloses all conflicts to its clients. Arise CareStaff annually reviews its relationships and those of its healthcare providers with vendors, clients, competitors, and regulatory entities to determine conflicts of interest.
When conflicts of interest arise, Arise CareStaff discloses them, when appropriate, to the affected client(s). Arise CareStaff enforces that internal employees are not permitted to maintain additional employment, accept gifts (other than nominal value), or allow payment on their behalf of any travel, living, or entertainment expenses by any person or organization currently doing business with or seeking to conduct business with Arise CareStaff unless approved by the client involved.
10. Staff Matching Requirements
Arise CareStaff shall verify the Assigned Provider’s licensure, certification, education, and work experience to ensure they are competent and possess the skills and experience matching the assignment requirements. This may include the use of new graduate practitioners upon the request or approval of the customer.
Contact Information and Emergency Procedures
The Arise CareStaff office, located in West Covina, California, is open Monday through Friday from 8:00 a.m. – 6:00 p.m. Our local telephone number is (626) 593-2328. Outside of normal business hours, in the event of an emergency, please contact us at the same number.
In the event of an emergency, natural disaster, or other uncontrollable event, Arise CareStaff will continue to provide service through our corporate network from a location where phones and computers are functional. Arise CareStaff will do everything possible to support you in meeting your needs during crisis situations. A copy of our Emergency Management Plan is available upon request.
Our goal is always to provide you with a consistent level of service. If for any reason you are dissatisfied with our service or the service provided by one of our healthcare professionals, we encourage you to contact the local manager to discuss the issue. Arise CareStaff has processes in place to resolve customer complaints effectively and efficiently. If the resolution does not meet your expectations, please call the Arise CareStaff corporate office at (626) 593-2328. A corporate representative will work with you to resolve your concern.
Any individual or organization with concerns about the quality and safety of patient care delivered by Arise CareStaff healthcare professionals, which has not been addressed by Arise CareStaff management, is encouraged to contact the Joint Commission at www.jointcommission.org or by calling the Office of Quality Monitoring at (630) 792-5636.
Arise CareStaff demonstrates this commitment by taking no retaliatory or disciplinary action against providers who report safety or quality of care concerns to the Joint Commission.
